- All discounted orders are final sale

- Order received after Friday 3:00 pm will be processed the next business day.

- Orders placed on Saturday or Sunday will ship on the following business day which is Monday unless Monday is a national holiday.We offer a flat rate shipping & handling charge of 10 Euro to ship all over Europe 

SHIPPING

All EU orders are shipped via An Post.  Therefore we require a shipping address that is deliverable by either Carrier.  We do ship to PO Boxes. If an order is returned to us because no one was present at the time of delivery, you will be responsible for re-shipping charges.

All orders placed after 3 PM will be shipped on the next business day. (Example: Orders placed at 3 PM on a Friday, will not ship out until Monday.) We are closed weekends. 

Once your order is shipped, you will receive an email confirming your tracking number. Most orders should arrive within 3 to 5 business days from your ship date.

In the event an item is unavailable you will be notified by phone and/or email and the unavailable item will be automatically refunded to your account.  The remainder of the order will be billed and shipped.  Unavailable items will not be placed on backorder.

Problems with your order?

If you experience a problem or an error on your order, please contact our Customer Service Department immediately  through our live chat or by email at [email protected]

Returns & Replacements

All discounted orders are final sale

Merchandise returns for damages, refund or exchange must be made within 15 days of date of delivery.  All sales after the 15 day period are FINAL. Unless merchandise is received defective, a 25% restocking fee will be charged for all returned open products.

We ask that you contact our Customer Service Departmentthrough our live chat or by email at [email protected] before returning the merchandise.  Please have your order number available so that we may issue you a Return Authorization to ensure that your account is properly refund  or your exchange request is issued.

Shipping cost for any returns and exchange will not be reimbursed.  If there was a shipping error or product damage we will provide a return shipping label. We will not exchange items that have been opened or used. 

After you have received the Return Authorization, please repack the return item(s) in the original packaging and enclose a copy of your Invoice. It is suggested that you request a delivery confirmation receipt whenever you return an item.

 

 

 

  At Mitchell Cosmetics our number one priority its to make our costumer happy, but as any other company every now and then we have issues,

If by any means you never received your package or you believe your package was lost, Mitchell Cosmetics will provide you with help following these steps.

 

1)      Contact us at [email protected]  (10-15 days since your package was sent)

2)      Our company will open a claim with the shipping company to find out what happened with your package 

3)      Once the claim has been made, it takes up to 5 days for updated information from your package.

4)      As soon as  the investigation has been solved  and the final decision about package has been reported to us, our company will make the go ahead and refund you or resend the package after contact you.

5)      You will receive an email with the update status of your claim after every step.